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You recently accepted a management position for a home health agency. You directly manage three team leads (Registered Nurses with management experience), each with eight Certified Nursing Aides (CNAs) under them. A total of 27 employees. Your first week on the job, you realized there were significant issues with how each team functioned. All three team leads complain about how “the system” is structured, and you’ve heard rumor that several of the CNAs are unhappy with how they are managed.