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Need an research paper on customer satisfaction in ritz. Needs to be 7 pages. Please no plagiarism. The organizations have recognized that in order to better serve the customers it is necessary to find the factors that ail them. A customer survey is one of the most popular means of analyzing the level of customers’ satisfaction in an organization (Miller & Lawton, 2002). Customer satisfaction gains all the more relevant in the hospitality industry like the hotel industry.