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Vinge highlights the reactions of Dr Xiuxiang and Robert Gu on the label “No user serviceable parts within”, boldly embedded on the black boxes (literally to imply the encapsulated forms of the technological devices hardware and software) that were complex and permanently fixed (they could not be altered or replaced). Gu and Xiuxiang were perplexed because the black boxes were not operating as they needed them to and still were unable to change or replace them(Vinge 58).